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This is a list of frequently
asked questions. Please read
through these to see if your
question may already be
answered here.
You may also call us at:
(785) 272-0804 |
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SERVICE RELATED |
What are your business
hours?
What makes you different
from other service
companies?
What areas do you service?
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COMPUTER QUESTIONS |
What is a virus?
What is a worm?
What is a Trojan?
How do I know if I have a
virus?
What is Spyware? |
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Q: |
WHAT ARE YOUR
HOURS? |
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A: |
Regular business
hours are from
8:00am to 6:00pm. |
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Q: |
WHAT MAKES
YOU DIFFERENT FROM
OTHER SERVICE
COMPANIES? |
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A: |
There are many
reasons our
customers call
MicroTech Solutions
instead of someone
else. Here are just
a few
We understand
computers and
technology issues.
We come to you
with onsite and
professional
service.
We care about our
customers.
We wont call a
job complete until
the problem is
resolved.
MicroTech
Solutions provides
the service and
peace of mind you
deserve. Call us
today!
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Q: |
WHAT AREAS
DO YOU SERVICE? |
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A: |
We service the
Topeka area
including Auburn,
Burlingame,
Carbondale, Meriden,
Osage City,
Tecumseh, Valley
Center, Mulvane,
Haysville, Andover,
Goddard, Lecompton
and Lawrence. If you
need service out of
this area, please
call (785)
272-0804 for
availability
information. |
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Q: |
WHAT IS A
VIRUS? |
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A: |
A computer virus is
a program a piece
of executable code
that has the unique
ability to
replicate. Like
biological viruses,
computer viruses can
spread quickly and
are often difficult
to eradicate. They
can attach
themselves to just
about any type of
file and are spread
as files that are
copied and sent from
individual to
individual.
In addition to
replication, some
computer viruses
share another
commonality: a
damage routine that
delivers the virus
payload. While
payloads may only
display messages or
images, they can
also destroy files,
reformat your hard
drive, or cause
other damage. If the
virus does not
contain a damage
routine, it can
cause trouble by
consuming storage
space and memory,
and degrading the
overall performance
of your computer.
Several years ago
most viruses spread
primarily via floppy
disk, but the
Internet has
introduced new virus
distribution
mechanisms. With
email now used as an
essential business
communication tool,
viruses are
spreading faster
than ever. Viruses
attached to email
messages can infect
an entire enterprise
in a matter of
minutes, costing
companies millions
of dollars annually
in lost productivity
and clean-up
expenses.
Viruses won't go
away anytime soon:
Over 60,000 have
been identified, and
400 new ones are
created every month,
according to the
International
Computer Security
Association (ICSA).
With numbers like
this, it's safe to
say that most
organizations will
regularly encounter
virus outbreaks. No
one who uses
computers is immune
to viruses. |
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Q: |
WHAT IS A
WORM? |
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A: |
A worm is a computer
program that has the
ability to copy
itself from machine
to machine. Worms
normally move around
and infect other
machines through
computer networks.
Using a network, a
worm can expand from
a single copy
incredibly quickly.
For example, the
Code Red worm
replicated itself
over 250,000 times
in approximately
nine hours on July
19, 2001. A worm
usually exploits
some sort of
security hole in a
piece of software or
the operating
system. For example,
the Slammer worm
(which caused mayhem
in January 2003)
exploited a hole in
Microsoft's SQL
server.
Worms use up
computer time and
network bandwidth
when they are
replicating, and
they often have some
sort of evil intent.
A worm called Code
Red made huge
headlines in 2001.
Experts predicted
that this worm could
clog the Internet so
effectively that
things would
completely grind to
a halt.
The Code Red worm
slowed down Internet
traffic when it
began to replicate
itself, but not
nearly as badly as
predicted. Each copy
of the worm scanned
the Internet for
Windows NT or
Windows 2000 servers
that do not have the
Microsoft security
patch installed.
Each time it found
an unsecured server,
the worm copied
itself to that
server. The new copy
then scanned for
other servers to
infect. Depending on
the number of
unsecured servers, a
worm could
conceivably create
hundreds of
thousands of copies. |
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Q: |
WHAT IS A
TROJAN? |
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A: |
A Trojan is a piece
of code that
performs unexpected
or unauthorized,
often malicious,
actions. The main
difference between a
Trojan and a virus
is the inability to
replicate. Trojans
cause damage,
unexpected system
behavior, and
compromise the
security of systems,
but do not
replicate. If it
replicates, then it
should be classified
as a virus.
A Trojan, coined
from Greek
mythology's Trojan
horse, typically
comes in good
packaging but has
some hidden
malicious intent
within its code.
When a Trojan is
executed users will
likely experience
unwanted system
problems in
operation, and
sometimes loss of
valuable data. |
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Q: |
HOW DO I
KNOW IF I HAVE A
VIRUS? |
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A: |
You must remember
that there are very
many things that can
go wrong with your
computer and a virus
is not always to
blame.
The only way you can
know whether or not
your computer is
infected is by
scanning your
machine with an up
to date anti-virus
program. |
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Q: |
WHAT IS
SPYWARE? |
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A: |
Spyware apps sneak
onto your machine
when you download
many file-sharing
services, open
infected e-mails, or
click on dubious
Internet pop-up ads.
They can manipulate
your system, record
your habits, and
steal your passwords
and credit card
numbers. Depending
on their degree of
aggressiveness, they
can steal your
privacy or even your
identity. And they
can be terribly
difficult to remove. |
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ATX Chassis 